I am self motivated, Team Player having effective communication skills, seeking a challenging career in Human Resources where I can practice my skills gained throughout my extensive work experience
Responsible for preparation of credit related MIS’s from 14 Branches of Area.
Provide full support to the Regional, Head Office in order to maintain the Credit data of our Area.
Assist Credit In charges of all our Area Branches in order to maintain Weekly, Fortnightly and Monthly statements.
Assist all Branch Managers on Credit related affairs of the branch.
Provide full support to Area Credit Officer and Area Manager for preparation of Credit Proposals.
Responsible for Credit documentation of Credit Proposals
Coordination with Regional RCAD for Credit Documents, Exceptions and Disbursements
Manage Recruitment & Selection process, Recruitment Planning & Execution in line with organizational strategies
Processed Annual Performance appraisal, Increment & Promotion exercise in coordination with HRD
Ensure in time final settlement of staff loan liabilities, and swapping of liabilities
Training & Development of the staff on the basis of TNA conducted during the year from both in-house and with affiliated institutes
Preparation of Human Resource Annual Budget
Manage& Review the Compensation & Benefits structure with up gradation from time to time in policies & Market Comp & Ben Survey
Overall managing and overseeing employee relations, discipline, and policies implementation of the south region staff within the framework of standard policies of the bank
Re-engineered the call center unit so as to drive the call center strategy for servicing customer enquiries, prompt complaint resolution, customer satisfaction and customer retention via available channels.
Developing and conducting appropriate soft skills and training to in the quest to improve performance levels, increase efficiencies and productivity of the unit.
Guide, motivate and network with staff / piers throughout soliciting ideas that are working elsewhere and seeking opportunities for replication.
Building a succession plan and positive performance management culture for the call center staff.
Supervising officers and team leaders and maintain work environment through team building.
Manage/monitored service levels, during the day and reporting of services to the manager
Manage administration related affairs of the Organization
Maintained attendance record of the staff
Prepared salary and overtime of the staff.
Worked as Assistant Director Project, assigned as an additional responsibility by the Director
Handle daily routine cash transactions.
Manage transport facility for all the shift based staff of the Organization