Promoted as Team Leader on Nov,2010 after that Designated as Manager New Business in same Dept. to look after the sales force of credit card &Personal Loan/Ready Cash of Islamabad
Monitoring Performance specially deals in credit cards,Ready cash and PL.
Ensure that KPI budget targets are met and exceeded on monthly basis.
Headcount Build,run and effectively manage a sales force at all time.
Ensure ESAU targets are achieved as per KPI targetswith rating E and S at all times.
To maintain minimum RM productivity as per ESAU
Cross Sell Products as per KPI depend on customer need.
Morning Hurddles and Training for TC's as per compliance standards with minimum attrition at all time.
Weekly meeting with 5% of DSR sales force.
Focuse on continuous Improvement.
Ensure service levels are satisfied by leading floor management and workflow distribution.
Recived Customers Data from Business team and well distributed among the team.
Maintain proper feedback of data for business for time to time nedd of new data.
Ensure correct product features and benifits communicated to customers through regular product trainings.
Ensure zero% fraud and zero% misselling/inappropriate sales as per ISAAM.
Ensure monthly audit rating of 1 or 2for the team by working effectibvely with HoTS.
Ensure PSPL HR policy and DSR policy is implemented within the team in all aspects.
To conduct effective review of sales performance through the daily tracker report and call reports.
Performance monitoring and teambuilding.
Ensure proper guidlines on policy and market dynamics are given to the TC's.
Coordinate and support sales team to facilitate smooth boarding of employee payroll accounts.
Facilitate cross sell of Alternate Distribution Chennels to payroll customers.
Ensure that new company accounts are on boarded within the TAT communicated to the company.
Resolve any employee or salary transfer related complaints within 48 hours.
Maintain MIS for every company at an account level featureing credit cards status of all customers.
Attend all the mandatory courses CDD&AML etc.
Attend atleast 1 OL course after every 2 months in personal department.
Compliance with Relationship Manager Risk & Assurance Framework(Guidlines)
On amalgamation of Union Bank in Standard Chartered Bank was promoted as senior Relationship Officer in same department.
Preparration and submission of sales report.
Always achive all targets before the time limits set by the HoTS.
Attend walk-in clients and resolve the queries regarding credit cards
Attend Sales Training time to time set by Bank.
Offer to the customer's Bank assurance to credit cards.
Standard Chartered Master &Visa Card Offer,Activations and Utilizations.
Also perform as Rejection Review Officer to minimize error rate and Screening Applications to enhance productivity of team.
Performance monitoring ang team building.
Promoted as a team leader in Tele Sales Unit in Union Bank(Pakistan)Limited to serve for Cross Sell Products i.e Personal Loan/Ready Cash & Credit Cards and BTF etc,
Managing Tele Sales Unit
Ensuring the each tle sales consultant acheives Daily tagets.
Review the Rejection cases on daily basis to minimize error rate.
Monitoring Performance specially deals in Credit cards,Ready Cash and personal loan.
Maintaing good relationship with cross-functional Units.
Held Morning hurddles and training session as per requinment.
Manageing Training cources of time to time changes in products.
Choching/identifying and implemantation of necessary training for products developments to sales Represantatives.To conduct effective review of sales performance through daily tracker report and call reports.
Ensure proper guidlines on policy and market dynamics are given to TC's.
Handling customers services issues.
Manage good approval rate and quility standard of responsibilities.
Hiring of TSO's effective time managment.
To ensure the given yearly budget targets are met for team on monthly basis.
Prepairing Staff performance and appraisal report,salary and commission etc.
As a team leader looking after the unit,resolving the issues and problemsrelated to department.
Screening of applications,calculation,and documentation of credit cards,Ready Cash &Personal Loan etc.
Ensure that all TC are complying with Bank's Policies/Regional Guidlines.
Preparration and submission of sales report.
Maintain Neg.Card members list.
Limits Enhance.
Offer to the customer's Bank assurance to credit cards.
American Express &Visa Card Activations and Utilizations.
Offer credit cards to bank customers.
Offer PO/DD,BTF&EPP on credit cards.
Offer Ready Cash and personal Loan.
Always achive all targets before the time limits set by the HoTS.
Attend walk-in clients and resolve the queries regarding credit cards.
Attend Sales Training time to time set by Bank.